Reviews ( 34 )
Reviews ( 34 )
Shantel was personally involved in every step of my fsther's care. She was also able to connect us to other agencies for further assistance as my dad's needs changed. His caretaker was patient and kind. She kept us informed of any changes or concerns in my dad's health.
30 Jul 2019
09 Jun 2019
I usually avoid writing narratives relating to my experiences with businesses, and their services, because I guess I just don’t want to be bothered! However, I must make an exception in the case of “Heaven’s Hands Home Care Agency”! After years of being the primary caregiver for my dear wife, her Alzheimer’s Dementia progressed to the point that I could no longer assume sole responsibility for her daily care. I interviewed three Home Care Agencies in order to find what I thought would be the “best fit” for us. I was both comfortable and confident in my choice of “Heaven’s Hands”! I was most impressed with the kind attention, empathy, professionalism, and patience which were displayed by Shantel Duah (Senior Care Coordinator) making her initial contact with us! The Home Care Aides exceeded my expectations in their interactions with both my wife and me. They did not come across as “just doing their job”, I believe they were truly invested in us and our care! They were “like family” to me, and now that my wife “has passed”, and they are gone, I sorely miss their presence in my home! The support of the office staff at “Heaven’s Hands” was also exceptional. If ever I had a question, concern, or issue it was handled in both a timely and most satisfactory manner! Through “Heaven’s Hands” we were able to keep my wife at home throughout her last days on earth, and that has meant so very much to me!!! They indeed were “Hands from Heaven” for us!!! Marco Maio
01 Jun 2019
Very responsive and attentive to our family's needs. Really listened to our requirements and provided us with a live in care giver to help with end of life hospice care for my father who was the perfect fit for my dad and our family.
23 May 2019
I am very lucky to have had Heaven’s Hands Homecare taking care of me. This is now over 2 years that I have needed a caregiver. Shantel Duah has been overseeing me for all that time. She is very warm and supportive, and very careful about whom she selects to work with each client. Veronica Bedu Addo has been just the right person for me. She has been trained in her care giving so that she is always there when needed, and has helped me to gain courage to move forward and gain mobility, as well as self confidence. Korin Messina, manager in the office, is a saint. She has been the person who keeps track of my account and keeps things straight with the Life Insurance Company. I feel I have been in excellent hands, I would happily recommend them to anyone needing this kind of assistance.
05 Apr 2019
Staff at Heavenly Hands worked very diligently to find caregivers with quality Alzheimer's experience for my husband. After numerous aides, we were so fortunate to find our angel, Erica, who was outstanding with her ability and compassion to care for him. Her unselfish love made such a difference in our lives battling this disease.
15 Mar 2019
Best home care agency in the area. The aids that cared for my grandfather showed so much compassion and truly became apart of our family. They were consistently invested in their job and proved to be well trained professionals. Along with the incomparable aids, the office staff was always responsive to any questions we had and constantly willing to go the extra mile to satisfy my grandfathers needs.
05 Feb 2019
This is absolutely the BEST home care company ever!!
05 Feb 2019
Heavens Hands took loving and compassionate care of my Father. They ensured the care giving process went smoothly, they were accommodating and I would highly recommend them to anyone. They truly cared about our family and I can't thank them enough for all they did.
26 Jan 2019
Heavens Hands took care of my elderly neighbor who was 93 and suffering from macular degeneration and losing her eyesight. They were compassionate kind flexible and understanding of her needs. They were trustworthy and I felt very comfortable and at peace with them being in the home with my friend. They allowed her to live out her final days at home and assisted every step of the way.
20 Jan 2019
Heaven's Hands took excellent and loving care of my Mom. They reacted quickly and expertly whenever our needs changed. I would highly recommend Heaven's Hands to anyone who needs aides. Cathy Wilcox
18 Jan 2019
18 Nov 2016
02 Nov 2016
Shantel and her staff were great with my mom. Comfort took wonderful care of her for the last couple weeks of my mom's life - very caring and patient. Would highly recommend Heavens Hands Home Care.
30 Jul 2019