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Our Story
Care That Began With Family and Continues With Purpose
A Legacy of Love, A Mission of Care
Born in Connecticut and driven by a deeply personal commitment to every family we serve. Our journey is shaped by firsthand experiences that inspire us to deliver compassionate, reliable care tailored to each individual’s needs. At Heaven’s Hands Home Care, we honor this legacy by ensuring that our support extends beyond the individual, nurturing the well-being of entire families as they navigate the challenges of aging.
Heaven’s Hands Home Care was founded with a deeply personal understanding of the challenges families face when caring for aging loved ones. What began in Connecticut through the vision of sisters Shantel and Gabrielle grew from a simple but meaningful purpose: to provide compassionate, dependable care that allows seniors to remain safe, comfortable, and respected in the place they know best — home. Today, as a trusted senior home care agency in Connecticut, we continue carrying that same commitment into every family we serve.
More than a decade ago, Shantel and Gabrielle experienced firsthand the emotional and physical demands of caring for their grandmother as she navigated dementia. Through that journey, they saw how difficult it could be to find support that felt compassionate, reliable, and genuinely attentive to the needs of both seniors and their families. Those experiences became the foundation for Heaven’s Hands Home Care and the values that continue guiding our team every day.
Our Mission and Goals
Mission
To provide compassionate, dependable in-home care that supports independence, enhances quality of life, and helps seniors remain safe and comfortable within familiar surroundings.
What We Do
We provide non-medical in-home support focused on companionship, personal assistance, safety, and everyday living. Through our live-in home care services in Connecticut, families receive flexible care solutions designed around individual routines, comfort, and changing care needs.
Goals
- Deliver a care experience built on trust, reliability, compassion, and consistency.
- Recruit and retain caregivers who demonstrate patience, professionalism, and genuine compassion.
- Maintain strong communication with families through clear updates and dependable support.
- Continue improving our services through ongoing caregiver development and family feedback.
A Culture Rooted in Accountability & Compassion
At Heaven’s Hands Home Care, we believe exceptional care begins with strong values, dependable communication, and a shared commitment to doing the right thing every day. As a trusted senior home care agency in Connecticut, we focus on creating an environment where caregivers, families, and clients feel respected, supported, and genuinely cared for.
The Standards Every Caregiver Upholds
Every caregiver is expected to:
- Arrive prepared, attentive, and dependable
- Communicate with kindness, patience, and professionalism
- Respect each client’s routines, comfort, and independence
- Follow care plans carefully and consistently
- Provide support with dignity, compassion, and understanding
- Adapt thoughtfully as needs and routines change over time
A Team That Works Together With Purpose
We believe great care is built through teamwork and shared responsibility. Families searching for live-in home care services in Connecticut value the consistency, reliability, and communication our team provides throughout every stage of care.
The Standards Our Administrative Team Follows
Every member of our office team operates with:
- Accountability
- Compassion
- Precision
- Urgency
- Respect
We are not just an office, we are the control center of care delivery.
We own the outcome. That means taking responsibility, following through,
and understanding that every call, every schedule, and every decision directly impacts:
A client’s wellbeing
A caregiver’s livelihood
A family’s peace of mind.
Heaven’s Hands Home Care is a proud sponsor of orphanages across the African continent. We raise money yearly to give back to an orphanage of our choice.
Payor Sources
We accept private pay, long-term care insurance, the Connecticut Home Care Program for Elders through Medicaid, senior resource grants, and Adult Protective Services program support.
Private pay: Heaven’s Hands Home Care works hard to maintain competitive rates that allow us to provide quality care while fairly and legally compensating our caregivers. Because we are family owned and operated, we do our best to work with families and help them explore care options that fit their needs and budget.
Long-Term Care Insurance: Heaven’s Hands Home Care is an authorized provider for many long-term care insurance policies. Our experienced care team can guide clients through each step of the long-term care process, from the initial assessment to submitting invoices and care notes directly to the long-term care provider.
CHCP (Connecticut Home care program) : As part of Heaven’s Hands Home Care’s commitment to providing quality care for families with different financial needs, we participate in the Connecticut Home Care Program. This also gives private pay clients peace of mind, knowing that if funds become limited, they may still have access to the quality care they deserve.
Senior resource grants: Senior Resources may provide funding for respite care and other care needs. We have worked with them for many years and are a trusted provider.
APS — Adult Protective Services: At Heaven’s Hands Home Care, we never shy away from helping those in need, including vulnerable seniors who require immediate support. This is why Adult Protective Services contracts with our home care agency to help intervene in difficult senior care situations.
Supporting Families Across Connecticut
Our Locations
Heaven’s Hands Home Care proudly serves families from our Connecticut headquarters located in Glastonbury. From Glastonbury and Hartford County to Fairfield County and surrounding Connecticut communities, we remain committed to delivering dependable, compassionate care that families can trust. As a respected senior home care agency in Connecticut, we continue helping seniors remain safe, independent, and comfortable at home through flexible support and personalized care solutions.
Connecticut Headquarters
Heaven’s Hands Home Care
30C Hebron Avenue, Glastonbury,
CT 06033
Experience the Comfort & Reassurance Your Family Deserves
Contact Heaven’s Hands Home Care Today
At Heaven’s Hands Home Care, we understand how important it is to find care that feels dependable, compassionate, and personal. Whether your family is exploring companionship, personal care, or ongoing daily support, our team is here to guide you through every step with understanding and professionalism.
Through our trusted senior home care agency in Connecticut, families receive dependable support designed to bring comfort, dignity, and peace of mind into everyday life.
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